Mermaid Water Systems review summary

5on Home Advisor,Mar 11, 2020


Highly recommend! Sales (Randy) was excellent to work with, we had no clue about water treatment. He was professional, knowledgeable and totally patient with us. System was installed today, same level of professionalism from the install guys. The tanks and all plumbing work is neat and secured. Very satisfied with the whole experience!

5on Google,Mar 11, 2020


Love dealing with Mermaid Water Systems. Their service techs are professional and so nice. Love our water system and so glad we went with Mermaid Water Systems!

5on Google,Mar 07, 2020


Great service by Steve the technician that services my RO system.

5on Google,Mar 06, 2020


A technician came to my home yesterday to check my water system and adjust the ash level in the system and replace the filter. he was courteous and efficient.

5on Google,Mar 06, 2020


Great job installing my system. The guys were efficient and explained everything.

5on Home Advisor,Mar 05, 2020


The gentlemen Steve who came to do the service was very helpful and informative with the variety of questions I had for him. He was polite, courteous and very helpful.

Recommendedon Facebook,Mar 04, 2020

Elizabeth Bloch

I have used them for years starting with the installation of my water treatment system. They are flawless! They send reminders when its time for service, they are remarkably accommodating in scheduling service calls and the service technicians (mine was Steve today) are beyond nice and helpful!

Recommendedon Facebook,Mar 02, 2020


We had bad sulfur and iron water in our well water. We live in a rural area in WV and needed a better water softener than what we had. A friend had a Mermaid water softener by Kinetico that worked wonders for her home. So contacted them. Before a week was up they was here testing our water and in less than a month had a Kinetico whole house water system installed. It has been over 10 years now and still working as good as it did the day they installed it for us. I highly recommend this water system. Also I call and order the 7% peroxide for the water system once a year that they deliver to our front door.

5on Google,Feb 20, 2020


I took a long time to decide on a water softener system. Ok there was talk about bringing public water into my neighborhood, so I held off for a long time. Randy was ready to help and with a great price (I shopped several dealers/systems). The Kinetico was the best system for my needs; he explained it well, plus he was a very accommodating to my schedule. It works great, and even after it was installed and I needed service; (I had iron buildup in my pipes- guess I should not have waited so long) it was done with a smile and no charge. Rob Mikes Edgewater MD

5on Google,Feb 17, 2020


We have had a very difficult and confusing time in resolving the problems with the installed Mermaid System. You have responded to every call, brought your collective expertise to bear, at at least for the time being, appear to have resolved the problem. I have felt throughout the period that you have given your level best and were just as frustrated as were we.

5on Google,Jan 28, 2020


Cory was prompt, polite, educated in the equipment he was servicing, Kinetico. Answered all my questions and gave me a quick review when and how to self service the filters on the equipment.

5on Google,Jan 26, 2020


We had multiple companies come out for water testing and water treatment options. Randy Fajotina came talked us through the water testing and explained all the options so we could choose what was best for our house. What I really liked was nothing about his presentation was a "sales pitch" he did not try to pressure us to buy it today or soon. He said he would be there when we decided. As far as the installation process, the two men that can were very professional and kept me updated through the process so I knew what was going on. Once it was all installed, told me how to do everything we would need to do (remove and clean the filter) and showed me where everything was. Would recommend Mermaid Water.

5on Google,Jan 24, 2020


Everything was explained well. Delivery and installation was fast and flawless. Very happy with Mermaid Water Systems.

5on Google,Jan 17, 2020


We had a 15-year-old filtration system and it was time to upgrade. The experience from our in-home sales associate to our installation crew was fantastic! They really know their trade and were very professional and courteous. A very no-nonsense purchase - couldn’t be happier!