Mermaid Water Systems review summary

5on Home Advisor,Jan 15, 2019

Howard

Very quick response. Dedicated expertise in water softener systems for those needing such services. Very helpful! Very pleased with their responsiveness and work.


5on Google,Dec 17, 2018

Sam

very nice staff and especially Randy (sales&water analysis) was very professional and friendly. Installation was very smooth and fast. I am very satisfied with their product and their technician aka Bryant. He was really friendly and good at what he was doing.


Recommendedon Facebook,Dec 06, 2018

Annette Craghead

I love my Mermaid water system! My water is so much better! I’m on a well system and my water has never been clearer or tasted so great! Brent is awesome and really knows his stuff about water! He is always on time and very accommodating. If you need a new system or just want to upgrade I highly recommend!


5on Google,Oct 31, 2018

Erica

We recently bought a home with a Mermaid Water System. The unit started dripping a month after we bought the property. So I called and Rebecca (customer service rep) explained how the system worked, servicing, and answered all my questions. She talked with me for almost 45 minutes. It was so helpful. They came out twice to service the unit until the dripping was fixed. Everything was covered under warranty. The manager and maintenance gentleman were very helpful and knowledgeable. It was a great experience.




5on Google,Oct 01, 2018

Amanda

I cannot say enough good things about Mermaid Water company. My story is long but these people moved mountains to provide me with clean smell free water. This company is highly recommended by me. I wish there was some way or something I could do more of. But thank you with all my heart. You are gifts from heaven. To Jason and Jason that stayed til 8pm, you two are the best. Thank you.


Recommendedon Facebook,Sep 01, 2018

Amanda

I cannot say enough good things about Mermaid Water company. My story is long but these people moved mountains to provide me with clean smell free water. This company is highly recommended by me. I wish there was something more I could do more of. But thank you with all my heart. You are gifts from heaven. To Jason and Jason that stayed til 8pm, you two are the best. Thank you


5on Home Advisor,Aug 31, 2018

Kirsi

It was a fantastic experience. The sales team and installers were very professional. Overall it was a very good service and experience.


5on Home Advisor,Aug 28, 2018

Jason

Customer service was a class act! Randy is great. I called him for a question and he showed up at my door to take care of it! Other people in my neighborhood who got different water softeners and then they came to me to find out who I used!


4.5on Home Advisor,Aug 28, 2018

John

I have had this system for 10 years! Randy has been there for a long time because of the product. They system doesn't function with electricity...it works mechanically. No interruption in service. They custom build for your needs.


5on Facebook,Mar 20, 2018

Holly DeBernard

Chris and Brent were exceptionally helpful with our complicated Kinetico water softener installation. We didn't give them much room to work with around our washer and dryer, but they not only made it work, but made it look great in our laundry room, and also provided excellent customer service. I will definitely recommend Mermaid Water to everyone that I know who needs a water softening system. Chris came out and assessed our water, went over all of our options, and made sure that all of our questions were answered. He also came out a few weeks after the installation to make sure that the softener was functioning properly. Our water was so hard that it ranked "off the charts," and now the levels are almost undetectable. Great customer service and great Kinetico system!


5on Facebook,Feb 12, 2018

Laura

Mermaid Water uses the Kinetico water treatment system which is fantastic! It uses dual tanks that allow clean filtered water to backwash the other tank. The backwashing is more accurately controlled by water use - not based on number of calendar days. Finally, you can still use the water in your house when the system is backwashing. Our previous water treatment company that we had been using for almost 18 years could not fix our problem after we drilled a new well - even with installing a new iron filter that sounded like a gun going off in the night when it backwashed. Plus, the backwashing kept fouling the system so nothing worked (neutralizer, iron filter, and water softener). As a result, our house's indoor plumbing got lined with iron etc... Chris identified our problem correctly and developed a plan of action which only required using a neutralizer and water softener. Our old water company bought back their iron filter since it never worked. Brent tweaked our installation to meet our needs. Mermaid water has been completely responsive to our situation. Our water is now clean, tastes great, and does not stain our plumbing fixtures. Thank you.


5on Facebook,Jan 23, 2018

Rebecca

Excellent experience with the entire company from start to finish. Chris was an exceptional help with everything and Josh did an awesome job with the install. Thank you all so much!!!


5on Facebook,Jan 18, 2018

Lisa

Excellent company and wonderful service from Chris! He was very attentive to our needs and has made sure from start to finish that we are satisfied with our water filtration and conditioning system for our well water. We are very pleased!